Effective Date: May 24, 2024

Introduction

Welcome to www.annadonaldson.ca, the website operated by Anna Donaldson, offering Therapy Services for Adults. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using our website and services.

Data Collection

We collect the following categories of personal data when you interact with our website or avail of our services:

a. Personal Information: Includes your name, email address, postal address, phone number, and other contact details.

b. Payment Information: When you purchase our Therapy Services, we collect billing information, such as credit/debit card details, to process payments securely.

c. Communication Data: Any information you provide when contacting us via email or other communication channels.

d. Website Usage Information: We may collect technical information, such as IP address, browser type, device information, and browsing behavior on our website, using cookies and similar technologies.

Data Usage

We will use your personal data for the following purposes:

a. Providing Services: To offer and fulfill our Therapy Services as per your request and schedule appointments.

b. Communication: To respond to your inquiries, provide customer support, and deliver important information related to our services.

c. Payment Processing: To process your payments for availing our services.

d. Marketing: With your consent, we may send you promotional emails or newsletters about our services, events, or updates. You can opt-out of these communications at any time.

e. Legal Obligations: To comply with legal requirements and enforce our rights or defend against legal claims.

f. Improving Website: To analyze website usage patterns and improve the user experience.

Data Sharing

We may share your personal data with the following third parties, subject to applicable data protection laws:

a. Service Providers: We engage trusted third-party service providers to assist in delivering our services, such as IT support, payment processors, and marketing platforms.

b. Legal Requirements: When necessary, we may share your information to comply with applicable laws, regulations, or legal processes.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of the transaction.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer required, we will securely delete or anonymize it.

Users' Rights

You have the following rights regarding your personal data:

a. Access: You can request a copy of the personal data we hold about you.

b. Rectification: If you believe that the information we have about you is inaccurate or incomplete, you can request corrections.

c. Erasure: You can request the deletion of your personal data under certain circumstances.

d. Restriction: You have the right to restrict the processing of your data in certain situations.

e. Data Portability: You can request to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

f. Objection: You can object to the processing of your personal data for specific purposes, such as direct marketing.

g. Withdraw Consent: If you have provided consent for certain data processing activities, you can withdraw your consent at any time.

To exercise these rights or for any inquiries regarding your personal data, please contact us using the information provided in Section 9.

Our website may use cookies and similar technologies to enhance your user experience. You can adjust your browser settings to refuse cookies or indicate when a cookie is being sent. However, some website features may not function correctly without cookies.

Contact Information

For any questions or concerns related to this Privacy Policy or to exercise your rights, please contact us at:

Anna Donaldson Email: info@annadonaldson.ca

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The revised policy will be posted on this website with the updated effective date.